Web app

Community centre platform

Memberships, payments, batches and invoices ran on paper. We replaced it with one system for members, admins and front-desk staff.

Client: A members-only sports centre, Mumbai
Sector: Sports and recreation
What we built: Web app
Time: About a year

The brief

A busy sports centre, run on paper.

The centre runs badminton, table tennis, billiards, pool and tennis for its members. Membership is open only to eligible employees and retirees, so every application starts with an ID check.

Applications, eligibility checks, payments by cash, cheque or UPI, receipts and batch lists were all handled by hand. It was slow for members and staff, and every hand-off was a chance for an error.

How we did it

01 Research

Following the paper trail.

We followed one application from start to finish: the form, the eligibility check, the payment, the receipt and the batch allocation. Each step showed us what the system had to do and who would be doing it.
02 Strategy

Five modules, three roles.

We split the work into members, venues, batches, invoices and user management. Admins, sub-admins and operators each get the access their job needs and nothing more.
03 Design

Screens that are easy to pick up.

Plain screens built for a busy front desk: clear lists, one task per screen and a confirmation before anything changes. Members get the same simple pattern on their side.
04 Activate

From application to batch, online.

Members register, get a unique ID, apply for a yearly membership and pick their activities. Once they pay, an invoice is created on its own with the payment mode and transaction number. Admins then place paid members into the batches they have set up.

The key decision

Decide the roles before designing the screens.

Working out who can see and change what, before any screen was designed, kept each person's view short and simple, and kept member and payment records in the right hands.